Job Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season. 

The targeted compensation range for this full time year round, exempt position is $70,000 - $80,000. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Providing a serene atmosphere for guests and team members alike, this role has oversight of the entire Spa operation and is responsible for creating unique and dynamic experiences for our guests.

• Recruiting, onboarding, and training of the team
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling
• Process spa reservations, billing and meet and greet all guests as they arrive and depart from their treatments
• Support all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory, and merchandising
• Coordinate classes in the studio of the fitness center
• Set and maintain standards in the areas including uniforms, grooming, music, TV stations, magazines, food & beverage, cleanliness and guest relations
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Qualifications

• 2 years experience in a similar role
• Experience in a luxury hospitality environment

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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