Temp to Perm - Non-Clinical - Customer Service Representative (Days) Indianapolis IN Job at Superbeo, Indianapolis, IN

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  • Superbeo
  • Indianapolis, IN

Job Description

Job Description: Customer Service Representative (Administrative) Position Details:
  • Profession: Administrative

  • Specialty: Customer Service Representative

  • Location: Indianapolis, IN

  • Start Date: June 23, 2025

  • Duration: 13 weeks

  • Shift Type: Days

  • Shift Hours: Monday Friday, including 2 late shifts (required for bilingual agents)

  • Hours per Day: 8

  • Weekend & On-Call Requirements: None

  • Rate: $12 to $17 on W2

Key Responsibilities:
  • Handle daily member telephone calls , providing assistance, problem-solving, and service authorization.

  • Direct members to appropriate healthcare services and assist with claims, eligibility, and benefits inquiries.

  • Provide support for providers with billing, transportation arrangements, pharmacy concerns, and referrals.

  • Assist members in closing gaps in care and accessing community support services.

  • Maintain call documentation to meet department standards.

  • Engage in ongoing member education regarding benefits and healthcare services.

  • Participate in quality improvement initiatives and cross-departmental projects.

Submission & Certification Requirements:
  • 1 year of experience in a customer service role with direct contact via phone, email, chat, or face-to-face Required

  • Must be fluent in Burmese Required

  • High School Diploma Required (proof not needed in submission)

  • Candidates must reside in Indianapolis, IN Required

  • Traveler confirmation for submission Required

Job Tags

Permanent employment, Temporary work, Shift work, Weekend work, Afternoon shift, Monday to Friday,

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