Profession: Administrative
Specialty: Customer Service Representative
Location: Indianapolis, IN
Start Date: June 23, 2025
Duration: 13 weeks
Shift Type: Days
Shift Hours: Monday Friday, including 2 late shifts (required for bilingual agents)
Hours per Day: 8
Weekend & On-Call Requirements: None
Rate: $12 to $17 on W2
Handle daily member telephone calls , providing assistance, problem-solving, and service authorization.
Direct members to appropriate healthcare services and assist with claims, eligibility, and benefits inquiries.
Provide support for providers with billing, transportation arrangements, pharmacy concerns, and referrals.
Assist members in closing gaps in care and accessing community support services.
Maintain call documentation to meet department standards.
Engage in ongoing member education regarding benefits and healthcare services.
Participate in quality improvement initiatives and cross-departmental projects.
1 year of experience in a customer service role with direct contact via phone, email, chat, or face-to-face Required
Must be fluent in Burmese Required
High School Diploma Required (proof not needed in submission)
Candidates must reside in Indianapolis, IN Required
Traveler confirmation for submission Required
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